Privacy Policy

What we collect

DoorOps stores the information you and your team enter to run your portfolio: organization and member details, properties, units, contacts (including tenant names, emails, and phone numbers), leases, ledgers, maintenance requests, and related records. We also collect account credentials (managed by our authentication provider) and standard technical logs needed to operate the service.

How we use it

• To provide the product: dashboards, ledgers, portals, and reports.
• To send transactional email you initiate or configure — portal invitations, rent reminders, and payment receipts.
• To operate, secure, and improve the service.

We do not sell personal information or use your data for third-party advertising.

Payments

Online rent payments are processed by Stripe. Card details are entered on Stripe-hosted pages and never touch DoorOps servers. Each management company connects its own Stripe account; tenant payments settle directly to that account. Stripe's privacy policy governs its processing.

Service providers

We rely on a small set of infrastructure providers to run DoorOps: hosting (Vercel), database and authentication (Supabase), payments (Stripe), and email delivery (Resend). Each processes data only as needed to provide their service.

Retention & deletion

Your data stays in your workspace for as long as your account is active. You can request deletion of your organization and its data by contacting us; financial records may be retained where required for legal or accounting purposes.

Contact

Questions about this policy or your data? Email [email protected].